Takahe gives a One year warranty for most equipment against Manufacturing Defects. Consumables are not covered under this warranty.
Companies can opt for extended warranty at additional cost. The same terms of the warranty will apply.
Takahe Analytical Instruments has no branches. Servicing of instruments across India is managed by our office at Navi Mumbai, Maharashtra.
Takahe has not trained nor authorized any third party for servicing our brand of instruments.
Takahe offers remote service via video call or by sending an engineer for repairs. This is totally dependent on the client comfort and preference.
Once we receive an Email/ Website notification mentioning the issue and work order the customer can expect a visit within 24 business hours after completing due process. Prior appointment is taken with the user before sending the engineer.
No. Servicing costs do not include parts. The parts can be procured prior to the engineer visit.
Yes. We take AMCs across India.
An AMC typically covers a preventive maintenance visit, validation of instrument and 2 breakdown visits. Parts are not covered in the AMC.
Yes, the same can be done at a cost or can be clubbed during a service visit (if time permits).
There are often requests for developing customized or local products for labs. In case the product is in the sphere of sample preparation and user requirements are submitted, Takahe undertakes these jobs after a technical evaluation.